OurPack Health — Veterinary Professional Terms

Version 1.2 · Effective August 8, 2026 · OurPack Health, Inc.

These Veterinary Professional Terms ("Professional Terms") govern use of OurPack Health by licensed veterinarians and the staff they authorize ("you"). They are in addition to the Terms of Service; where the two conflict for a veterinary account, these Professional Terms control.

They exist because the product is not the same product for you. A pet owner is given general educational information and is told, repeatedly, that it is not a diagnosis. You are a licensed professional, and treating you as though you were not would make the tool useless to you.

What changed in version 1.1. This version adds the terms that govern care you deliver through the Service, rather than only the tool you use alongside your own care: the account tiers (Section 1.1), care delivery and the triage boundary (Section 4), licensure and the VCPR (Section 5), connecting your practice management system (Section 6), directory listing (Section 9), and a rewritten fees section (Section 11). Nothing in it reduces your professional authority or moves responsibility onto you that was not already yours.

1. Who may use a veterinary account

• You must hold an active, unrestricted licence to practise veterinary medicine in a US state, and your account must be verified by us before clinical features are enabled.
• You may authorize staff at your practice under your supervision. You remain responsible for what they do in the Service.
• You must tell us promptly if your licence lapses, is suspended, restricted, or subject to disciplinary action. We may suspend clinical features immediately in that event.
• Access is for the practice of veterinary medicine on animals. It is not for human medicine, and not for advice to the public at large.

1.1 Account tiers

A veterinary account sits at one of three tiers. They are different relationships, not different price points, and each adds obligations as well as capability. You choose your tier and you may move between them.

• Verified. We have verified that you hold a veterinary licence, and nothing more. That grants you access to the platform, and access to a client's records when that client provides you the QR code on their report — together with secure messaging, a place on that animal's care team, and the fee schedule described in Section 11. No fee.
• Partner. You have connected a practice management system under Section 6. This enables the care-delivery features in Section 4 for your own established clients, together with record synchronisation, appointment requests and scheduling. Each is a capability you switch on or leave off. It is also where you build your practice presence toward Premium Partner. No fee for connecting or for integrating.
• Premium Partner. You have opted in under Section 9. We list and market your practice to owners who are not yet your clients. A recurring subscription applies, described in Section 11.

Verified is the entry point and there is no tier beneath it. A QR code is how a record reaches you; it is not a way to use the Service without being verified.

Where a tier's features depend on something outside your control — a practice management system we do not yet support, or a state rule that does not permit a service — those features are unavailable rather than partially enabled, and we will tell you which and why.

2. What the AI is, for you

For a verified veterinary account, the AI operates as a clinical decision support tool. Within the Service it may:

• generate differential diagnoses, ranked, with the reasoning behind them;
• reason over the animal's record, presenting history, trends, and findings and what they may indicate;
• suggest diagnostic workups — tests, imaging, and what each would rule in or out;
• suggest treatment and management options, including drug classes and dose ranges for you to verify;
• flag interactions, contraindications, and findings that warrant urgency; and
• draft clinical documentation for your review.

This is a deliberately different posture from the owner-facing product, which does not diagnose (see Terms of Service, Section 3). The animal-facing consumer disclaimer does not limit what the tool will do for a verified professional.

3. What it is not

The AI does not practise veterinary medicine. You do.

• Its output is advisory. It is one input into your clinical judgement, in the same way a reference text, a laboratory report, or a colleague's opinion is an input.
• You are the treating veterinarian, and you hold sole professional responsibility for diagnosis, treatment, prescribing, and outcomes for every animal in your care.
• It has not examined the animal. It reasons from what is in the record. Records are incomplete, owners misremember, and findings that were never written down do not exist as far as it is concerned.
• Verify before you act. Every dose, every drug, every interaction, every contraindication. Models produce fluent, confident, wrong answers, and a plausible dose is the most dangerous thing this tool can hand you.
• It does not establish a Veterinarian-Client-Patient Relationship (VCPR). Whether a VCPR exists is determined by your state's law and your own conduct. Nothing in the Service creates, satisfies, or substitutes for a VCPR, and you may not rely on it to do so — including where a VCPR is a precondition to prescribing.
• It does not know your state's rules: on telemedicine, on controlled substances, on compounding, on record retention, on advertising. Those remain yours to follow.

We make no warranty that any output is accurate, complete, current, or appropriate for a given patient. Sections 14 and 15 of the Terms of Service (disclaimers and limitation of liability) apply to these Professional Terms in full.

4. Care you deliver through the Service

This Section governs care you provide to a client through the Service. It is distinct from Sections 2 and 3, which govern the tool you use alongside your own care.

We are infrastructure. We do not provide veterinary care. OurPack Health does not employ veterinarians to treat animals, does not supply a clinician for any consultation, and is not a party to the professional relationship between you and your client. We provide the routing, the record and the payment rail. The care is yours, and so is the professional responsibility for it.

4.1 The three modes

You choose which of these you offer. Each is switched on by you and none is enabled by default.

• Full telemedicine with your established clients. Where a VCPR already exists, you may diagnose, prescribe and treat to the extent your state's law allows. Requires the conditions in Section 5.
• Triage for people who are not your clients. You may advise and route. You may not diagnose, prescribe, or treat, and you may not lower the level of concern a client arrived with. Requires state licensure only.
• Establishing a new relationship remotely. Where — and only where — your state permits a VCPR to be established without an in-person examination. Requires the conditions in Section 5.

4.2 The triage boundary

A triage interaction is advice and routing, not the practice of medicine, and it must remain so throughout.

• Every acute path ends at an instruction to obtain in-person veterinary care.
• You may not name a diagnosis, prescribe, or dispense in a triage interaction.
• You may raise the level of concern. You may not lower it. If you conclude the presentation is less serious than the client believes, the correct output is still that the animal be seen; it is not reassurance that they need not go.
• Staying inside this boundary is your professional judgement and rests on your licence. We build the Service to support it, including the disclosure in Section 4.3, but we do not supervise your clinical conduct and cannot.

4.3 What the client is told before they book

Before a client books with you, the Service states plainly what you are able to do for that specific client — determined by where the animal is located, by the states in which you are licensed, and by whether a relationship already exists. A client booking a triage interaction is told, before paying, that it cannot include a diagnosis or a prescription.

This exists so nobody pays expecting care they cannot lawfully receive. It is not a substitute for your own judgement about what you may lawfully do, and a disclosure the Service generated does not authorise anything your state's law does not.

4.4 Availability is gated, and the gate is not a warranty

We will make a service available to a client only where our records indicate it is permitted by the relevant state's rules, is enabled by you, and is offered by us. All three must hold.

Our determination of what a state permits is not legal advice and is not a warranty. Rules change, differ in application, and are interpreted by the board that regulates you rather than by us. You remain responsible for practising within your own licence and your own state's law, and you must not offer a service through the Service that you may not lawfully provide, whether or not our gating would have permitted it.

5. Licensure, physical location, and the VCPR

For full telemedicine — either mode in Section 4.1 that involves diagnosis, prescribing or treatment — all of the following must hold.

• You hold an active, unrestricted licence in the state where the animal is located.
• You practise from a physical veterinary premises. We do not enable prescribing telemedicine for a practitioner without one. This is a condition of the Service and is in addition to whatever your state requires.
• For care to an established client, a VCPR exists, established in person and maintained in accordance with your state's law.
• For remote establishment of a VCPR, your state permits it.

Triage under Section 4.1 requires state licensure and nothing further. No VCPR is required, because triage is not the practice of medicine.

5.1 How the VCPR is evidenced

Where you deliver full telemedicine to an established client, the existence of the VCPR is evidenced by the visit history in the practice management system you have connected under Section 6.

This is evidence, not a determination. Whether a VCPR exists, and whether it remains valid, is a question of your state's law and your own conduct, and it remains yours to answer. A record in a connected system does not create a VCPR, does not extend one that has lapsed, and does not substitute for the examination your state requires. You warrant, each time you provide care under Section 4.1, that the relationship your state requires actually exists.

6. Connecting your practice management system

Connecting a practice management system ("connected system") is what enables the care-delivery features in Section 4. There is no charge from us for connecting or for maintaining an integration.

• You authorise the connection. You confirm you are entitled to connect the connected system and to permit the access described here, and that doing so does not breach your agreement with its vendor.
• What moves, and in which direction. We read patient, client and clinical history to build and maintain the animal's record in the Service, and we write back records of care delivered through the Service so your own system remains complete. We do not write anything into your system that did not originate in the Service.
• Your system stays authoritative for your practice. Section 7 continues to apply: the Service is not your practice's system of record, and connecting one does not change your obligation to keep your own records.
• Credentials. Access credentials, keys and tokens are held encrypted, scoped to your practice, and used only to operate the integration. You may revoke them at any time.
• Disconnection. You may disconnect at any time. Disconnection stops future synchronisation in both directions. It does not withdraw what has already been contributed to an owner's record, which is governed by Section 7, and it will disable the features that depend on the connection.
• Third-party fees are yours and are not marked up. Your practice management vendor, or its integration provider, may charge its own interface, licensing or connectivity fee. That is a matter between you and that vendor. Where we are invoiced for it on your behalf we pass it through at the amount we were charged and add nothing to it.

7. Your contributions become part of the animal's record

This is the point most worth reading twice.

Everything you contribute about an animal becomes part of that animal's health record, held by and belonging to its owner. Notes, findings, assessments, plans, documents, images, and your messages and comments to the owner.

• The owner owns it. They can view it, export it, and carry it to another practice — including a practice that competes with yours.
• You cannot withdraw it. You cannot delete, retract, or anonymise a note, comment, or message after the fact, and neither can we, except where the law requires it. This is the same rule that applies to every contributor (Terms of Service, Section 6.1), and it applies to you for stronger reasons.
• Your name stays on it, permanently. Attribution is what makes a clinical entry a professional record instead of an anonymous note. It survives your account being closed. See the Data Deletion Policy, Section 6.1.
• Corrections are made in the open. If something you wrote is wrong, correct it the way you would in any medical record — by adding a correction that shows what changed and when. Not by editing history until it reads better.

This is not your practice's medical record. The Service is not a practice-management system and is not a system of record for your practice. Your obligation to keep your own records, for the period your state requires, is unchanged by anything you do here — including by connecting a system under Section 6. Do not use OurPack Health as your only copy of anything you are required to retain.

Owner-directed sharing. You see an animal's record because an owner granted you access. That access can be withdrawn by the owner at any time. Withdrawal stops future access; it does not remove what you already contributed, which remains part of the owner's record.

8. Client communication

• Messages you send an owner through the Service are part of the record and are permanent, as above. Write them that way.
• The Service is not for emergencies and gives no guarantee of delivery or of a timely read. Do not use it to convey anything time-critical. Say it by telephone, and document it afterwards.
• You are responsible for the professional and ethical standards that govern how you communicate with clients, including consent, confidentiality, and your state's rules on electronic communication.

9. Directory listing

Listing in the directory is optional, is available at the Premium Partner tier, and is what allows owners who are not your clients to find and book you.

• Placement is not for sale. Ordering and presentation are determined by geography and by client reviews. It cannot be bought, and paying the subscription buys a listing rather than a position in one.
• Clinical routing is never influenced by commercial terms. Where the Service routes a client for clinical reasons — including triage — it does not read whether you subscribe, and no payment affects it.
• You must publish accurate rates and keep them current. A listing shows what you charge for the services you offer. Where we set a uniform price for an introductory visit under Section 11, a client who continues with you moves to your own published rates, and they must be able to see those rates before they begin.
• Reviews are the client's. We do not remove a review because it is unfavourable. We remove one that is unlawful, that identifies a third party without cause, or that was not written by a client of yours.
• You may delist at any time, effective at the end of the then-current subscription period.

10. Confidentiality and data protection

• Treat everything you see about an animal and its owner as confidential.
• Access records only where you have a professional reason to.
• Keep your credentials secure and do not share logins across people; each person who acts in the Service must do so under their own account, because attribution is only meaningful if it is accurate.
• OurPack Health is not a HIPAA-covered entity — HIPAA governs human health information. Animal health records are governed by your state's veterinary practice act and confidentiality rules, which continue to apply to you.

10.1 We do not train our models on what you contribute

Clinical information that reaches us from a veterinary practice is excluded from model training. Your notes, findings, assessments, and messages to an owner are used to deliver the Service — to build that animal's record and to answer questions about it — and not to train or improve our models.

This is not a setting you have to find and switch off. It is how veterinary contributions are handled, because that information belongs to a clinical relationship between you and your client, and neither of you came here to supply training data. Data reaching us through a connected system under Section 6 is treated the same way. The owner's own separate choice about training their own content is described in the Privacy Policy, Section 4, and the Terms of Service, Section 9A.

11. Fees

This Section states which fees exist and how each is calculated. It does not state amounts. Every amount is published in the fee schedule in your account, and Section 11.5 governs how an amount changes. This is deliberate: a figure written into these Professional Terms could only be changed by asking you to accept a new agreement, and we would rather be able to lower a fee without putting a contract in front of you to do it.

11.1 What is free

Verifying your account, connecting your practice, integrating a practice management system under Section 6, secure messaging with your clients, and access to the records an owner has shared with you. No setup fee and no recurring fee applies to any of these, at the Verified or Partner tier.

11.2 Care you price yourself

For care you provide to your own established clients, you set the price. You may set different prices for different services and different times.

• We do not set, cap, or floor what you charge your own established clients, and we take no percentage of it. Where the Service shows you a suggested rate or market context, it is information rather than an instruction, and nothing is conditioned on the rate you choose — not your tier, not your listing, not how clients are routed to you.
• A flat platform fee applies per completed visit, and payment processing costs are deducted. The platform fee is a fixed amount rather than a share of your price. Both are stated in the fee schedule.
• Funds settle to a payout account you connect and control, held in your practice's name. We act as the payment facilitator in the path; we do not take ownership of your revenue.

11.3 Introductory visits we source — Premium Partner only

This Section applies only if you are a Premium Partner. It governs clients we bring to you, and bringing you clients is what that tier is. If you are at the Verified or Partner tier it does not apply to you at all.

Where we bring you a client who is not yet yours — including an urgent triage interaction or an introductory consultation — we set a single price that is the same across every practice on the platform, and it is inclusive.

• This applies only to the introductory visit and only where we sourced the client. It does not apply to anything that follows.
• A higher platform fee applies to these, because what is supplied is a client introduction and not only infrastructure. The amount is in the fee schedule.
• Once the visit is complete, the client moves to your own rates under Section 11.2, and Section 9 requires those to be visible to them.
• You may decline to offer introductory visits. Doing so does not affect any other tier or feature.

11.4 Subscription and referral

• The Premium Partner subscription is a recurring fee for directory listing under Section 9, charged for the period stated in the fee schedule and cancellable effective at the end of the then-current period.
• A one-time referral fee is payable to you when a person registers as a new OurPack Health member through a referral code or code-bearing material issued to your practice. It is payable once per member. It is not payable for a person who was already a member at the time they used the code, and it is not a share of that member's subscription or of anything they later spend.

11.5 How an amount changes

We will give at least 30 days' notice before an increase to any fee that applies to you takes effect, to the address on your account, and the current fee schedule is available in your account at all times. Continuing to use the affected feature after an increase takes effect means you accept it. A decrease takes effect when we make it and needs no notice.

Introducing a new kind of fee is a change to these Professional Terms, not a change to the fee schedule, and is made under Section 14.

11.6 Separate agreements

Where a separate written agreement or order form exists and conflicts with these Professional Terms, that agreement controls for the subjects it covers.

Professional use of the Service on a verified veterinary account is expressly licensed, notwithstanding the personal, non-commercial limit that applies to consumer accounts (Terms of Service, Section 11).

12. Suspension and termination

We may suspend or terminate a veterinary account, with or without notice, if a licence lapses or is restricted, if we believe the Service is being used unsafely or outside these Professional Terms, or where the law requires. You may stop using the Service at any time. Termination does not remove what you contributed to an owner's record.

Termination or downgrade ends future access to the features of the tier you leave. It does not affect a payout already owed to you, and it does not affect an owner's record.

13. Disputes

A veterinary account is a commercial relationship, not a consumer one, and the dispute terms should say so rather than leaving it to be argued later.

Section 18 of the Terms of Service governs disputes and applies to you, with the following changes:

• Commercial Rules, not Consumer Rules. Any arbitration is administered by the American Arbitration Association under its Commercial Arbitration Rules, not the Consumer Arbitration Rules named in Section 18.4.
• Costs are borne as the Commercial Rules provide. Filing and administrative fees and the arbitrator's compensation are allocated under those Rules, and each of us pays our own attorneys' fees unless a statute or the award provides otherwise. Section 18.5 does not apply to a veterinary account — the arrangement under which we pay the arbitrator's compensation exists so that an individual consumer is not priced out of the forum, and a practice is not in that position.
• Venue. Any in-person proceeding takes place in Clark County, Nevada. The provision in Section 18.4 allowing a consumer to be heard in their own county does not apply.
• Governing law is Nevada, as set out in Section 19.

Everything else in Section 18 carries over unchanged, including the 30-day informal resolution step, the agreement to arbitrate individually, the class-action waiver, the carve-outs for small claims, for injunctive relief over intellectual property, and for reporting to a government agency, the coordinated filing provisions, the 30-day opt-out, and the allocation of who decides what.

A claim about care you provided belongs to you. Where a client brings a claim arising out of veterinary care you delivered through the Service, that claim concerns your professional services and not ours, and you will defend and hold us harmless against it except to the extent it arises from our own failure to operate the Service as described in these Professional Terms.

14. Changes

We will give at least 30 days' notice of a material change to these Professional Terms, to the address on your account. Continuing to use a veterinary account after a change takes effect means you accept it.

A change to an amount in the fee schedule is governed by Section 11.5 rather than by this Section.

15. Contact

• Veterinary support — vets@ourpackhealth.com
• Legal notices — legal@ourpackhealth.com
• Privacy — privacy@ourpackhealth.com

OurPack Health, Inc., 732 South 6th Street # 5497, Las Vegas, NV 89101

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By enabling clinical features on a veterinary account, you confirm that you hold an active veterinary licence, that you accept sole professional responsibility for the care you provide, and that you understand the AI's output is advisory and must be verified before it is acted on.